teamer faqs

What is Teamer?

Teamer is an online team management system that uses text messaging and email to solve the headaches of organising your team.

How much does it cost?

For a team organizer it's always free. Setting up a team page, notifying players, managing your season won't cost you a thing. In fact, we think Teamer is going to save you money! How many phone calls are you making each week to organize your team? Each one is costing you money, not to mention valuable time. Our unique notification system saves you time and money. For players, using the website and email notification system is always free. In the UK, Ireland, Australia and New Zealand all messages that leave the system are free, players who respond pay no more than their standard rate charged by the phone company, so it's the same as texting a friend, Teamer adds no additional charge.
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Which countries support text messaging?

At the moment, text messaging is supported in Ireland, UK, Australia and New Zealand. There are significant costs associated with setting up text messaging in a new country so it is not possible to offer this part of the service globally. We will continue to roll out to new countries over the coming months.
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What makes Teamer's notification system unique?

We use email and text messaging to notify your entire team. From personal experiences we know that often email isn't enough to reach people, so our notification system uses 'closed loop' text messaging to ensure the team leader reaches all players and is updated in real-time as to their availability. If a player isn't available, you can use our auto-notify feature to call up a replacement. The goal is to cut the time and cost involved in organizing your team.
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What is 'closed loop' text messaging?

Most online text messaging systems send a notification, but don't gather and store the response. With 'closed loop' text messaging, replies are picked up on the Teampage and displayed to the organiser, so he/she knows exactly how the team is shaping up.
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What is auto-notify?

Auto-notify will call up a replacement player if one of your starters is unavailable. When sending out your game notifications, you can select standby players. If the starter is unable to play, Teamer automatically notifies the standby and stores their response.
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How secure is my teamPage?

Only players that you invite can access your teamPage. In that way information stored on the page can only be seen by those people you have selected to access the information.
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How secure is my data?

We take data security very seriously. We encrypt all passwords. Our site hosts Engineyard are SAS 70 compliant. All player information on the teamer.net site requires user authentication to be accessed. In other words if you are not registered and logged in you cannot access any individual's information.
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Will my data be given to third parties?

We will NEVER share your details with a third party. All advertising and sponsorship will be handled directly by Teamer, no one else gets access to our users information.
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I run a kids team and I am worried about privacy issues. Who can access our teampage?

Your teampage is a private, invite only space. Only people you have invited get access. We suggest that you also assign your Child Protection Officer as an organiser to each team so they can monitor each teampage.
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How do I delete a team?

Send the team name to help@teamer.net and we will do it for you.
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How do I edit my team name?

The team information is listed in the right hand column of the main teampage. There is an edit button at the bottom of the column. If you click 'edit', you'll be able to edit your team name and other team information.
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How do I cancel an event from my phone?

If you were the event creator, you can text 'off' to the Teamer number and the next scheduled event that you created, will be automatically cancelled and email/text alerts sent to your team. Note: This will always cancel the next scheduled event you created
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Can I assign a co-organiser for my team?

Yes. To assign a co-organiser, click the edit button next to the relevant team member on the player list. Check the box to give them the same rights as the team creator.
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Do I have to add each player to my team separately?

No. You can do a bulk upload from your address book or from a spreadsheet. From the 'players' click 'Invite from your address book or a spreadsheet' and follow the instructions. If you are finding it to complicated send your list and team name to help@teamer.net and we will be happy to do it for you.
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Can I advertise on Teamer?

Yes. Contact niall@teamer.net for more information.
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