Careers > Customer Support Executive

Customer Support Executive

West London, UK, Permanent
Company Description
Teamer, a leading sports technology platform with over 2 million users in 50 countries is currently recruiting for a Customer Support Executive to join our expanding team.
Job Description
The successful candidate will have a keen interest in sport, a positive attitude with excellent communication and trouble-shooting skills. You will have a passion for ensuring the highest levels of customer service across the Teamer community!
Qualifications
You will:
  • Successfully resolve issues for our customers received over phone, email and social media.
  • Proactively manage our Zendesk ticket tracking system.
  • Develop a strong understanding of all our applications to better support the Teamer community.
  • Develop initiatives on how customer support can be improved across all facets of the business.
  • Proactively work with sales, marketing and product teams to communicate customer support issues, success stories and feeding back on improvements in product development.

You have:
  • Fluent in English with strong written and verbal communication skills.
  • Previous customer support experience essential, including experience dealing with customers over the phone.
  • A knowledge of Zendesk or other ticket tracking systems.
  • A calm, professional demeanour. You are well organised and able to work independently.
  • Proficiency in German, Spanish, Italian or French would be advantageous.
  • Have a passion for sport!
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